Marketing Audit: Does It Affect Marketing Planning and Marketing Effectiveness in the Sales Function?

  • Ananda Dwi Cahya -
Keywords: Marketing Audit, Marketing Planning, Marketing Effectiveness in Sales Function

Abstract

This study aimed to prove the effect of marketing audits on marketing planning and the influence between marketing audits and the marketing effectiveness of the sales function at PT. MSJ Sidoarjo - Indonesia. This study uses primary data from the SPI manager, marketing manager, accounting manager, audit team, and SPI amperage, totaling 26 people, and the sampling amperage used is a census. The analysis technique used is the Analysis of Variance (ANOVA). This study consists of the dependent variable, namely marketing planning, and marketing effectiveness of the sales function, as well as a group (marketing audit) of more than two, namely a "good" marketing audit group, a "good" marketing audit group. And the "bad" marketing audit group. Based on the analysis of variance (ANOVA), it is concluded that marketing audits affect marketing planning. Conversely, marketing audits have no effect on marketing effectiveness in the sales function.

Downloads

Download data is not yet available.

References

Arens, A. A. & Loebbecke, J. K. (1997), Auditing: Pendekatan Terpadu, Buku 1 dan Buku 2, Terjemahan, Salemba Empat, Jakarta

Chen, Hui-Chia & Yang, Chih-Hao (2019). Applying a multiple criteria decision-making approach to establishing green marketing audit criteria, Journal of Cleaner Production, Volume 210, February, 256-265. https://doi.org/10.1016/j.jclepro.2018.10.327

Fudsyi, M. I. (2017). Pengaruh Audit Pemasaran terhadap Efisiensi dan Efektifitas Fungsi Pemasaran pada Politeknik LP3I Bandung. JRAK (Jurnal Riset Akuntansi Dan Bisnis), 3(2), 89 - 105. Retrieved from http://jurnal.plb.ac.id/index.php/JRAK/article/view/346

Gâdău, L. (2015). Marketing Audit and Its Importance in Achievement of Marketing Objectives of a Company, Journal of Advanced Research in Management (JARM), Issue 15, 38-43. Retrieved from https://www.ceeol.com/search/article-detail?id=554229

Ghozali, I. (2016), Aplikasi Analisis Multivariate Dengan Program SPSS, Edisi Kedua, Badan Penerbit Universitas Diponegoro, Semarang.

Kotler, P., & Keller, K. L. (2007). Marketing management. Praha: Grada Publishing.

Kreitner, R. & Kinicki, A. (2003), Perilaku Organisasi, Edisi Pertama, Salemba Empat, Jakarta

Lloyd, R. & Mertens, D. (2018). Expecting more out of Expectancy Theory: History urges inclusion of the social context, International Management Review, Vol. 14 No. 1, 28-43. Retrieved from http://americanscholarspress.us/journals/IMR/pdf/IMR-1-2018/IMR-v1-n1-2018-4-19.pdf#page=28

Lipnická, D. & Dado, J. (2013). Marketing Audit and Factors Influencing Its Use in Practice of Companies (From an Expert Point of View), Journal of Competitiveness, Vol. 5, Issue 4, 26 - 42, December. DOI: 10.7441/joc.2013.04.02.

Marlena, M. (2017). Audit Manajemen Fungsi Pemasaran pada Pabrik Steel & Constructions UD. Trika Jaya Tulungagung. Jurnal Nusantara Aplikasi Manajemen Bisnis, 2(1), 10-20. https://doi.org/10.29407/nusamba.v2i1.566

Morgan, N. A., Clark, B. H., & Gooner, R. (2002). Marketing productivity, marketing audits, and systems for marketing performance assessment: integrating multiple perspectives, Journal of Business Research, Volume 55, Issue 5, May, 363-375. https://doi.org/10.1016/S0148-2963(00)00162-4

Mulyadi, (2002), Auditing, Buku 1 dan Buku 2, Edisi Keenam, Salemba Empat, Jakarta.

Pimenta da Gama, A. (2011), A renewed approach to services marketing effectiveness, Measuring Business Excellence, Vol. 15 No. 2, 3-17. https://doi.org/10.1108/13683041111131583

Robbins, S. P. (2001), Perilaku Organisasi : Konsep, Kontrovensi, dan Aplikasi, PT. Prenhallindo, Jakarta.

Șerbănică, D., Rădulescu, V. & Cruceru, A. F. (2015). The Role of Marketing Audit in Evaluation Sustainable Marketing Performance in Romanian Organizations, 1011-1021. Retrieved from https://www.researchgate.net/profile/Daniel_Serbanica/publication/282380977_The_Role_of_Marketing_Audit_in_Evaluation_Sustainable_Marketing_Performance_in_Romanian_Organizations/links/570fe27008ae74cb7d9efc9f/The-Role-of-Marketing-Audit-in-Evaluation-Sustainable-Marketing-Performance-in-Romanian-Organizations.pdf

Sugiyono, (2006). Statistika Untuk Penelitian, Cetakan Kesembilan, Penerbit Alfabeta, Bandung.

Suryati, L. (2019). Manajemen Pemasaran: Suatu Strategi dalam Meningkatkan Loyalitas Pelanggan, Penerbit Deepublish, Yogyakarta

Taghian, M. & Shaw, R. N. (2014) The Marketing Audit and Organizational Performance: An Empirical Profiling, Journal of Marketing Theory and Practice, Volume 16, Issue 4, 341-350. https://doi.org/10.2753/MTP1069-6679160406

Tunggal, A. W. (2001), Audit Operasional (Suatu Pengantar), Harvarindo, Jakarta.

Winarsih Y., & Harwiki W. (2018, June 30). Analysis of Strategy Positioning, Segmenting, Institutional Image and Service Quality on Services Purchasing Decisions. Journal of Accounting and Strategic Finance, 1(1), 69-81. https://doi.org/https://doi.org/10.33005/jasf.v1i01.36

Wu, Wann-Yih & Fu, Chen-Su (2009). Services officer cognitions toward marketing planning: A hierarchical cognition of marketing audit model, African Journal of Business Management, Vol.3, No.6, 260-267. Retrieved from http://www.academicjournals.org/ajbm

Published
2019-09-30
How to Cite
Cahya, A. D. (2019). Marketing Audit: Does It Affect Marketing Planning and Marketing Effectiveness in the Sales Function?. Sustainable Business Accounting and Management Review, 1(2), 93-100. https://doi.org/10.61656/sbamr.v1i2.54