The Key Drivers in Enhancing Managerial Performance for Healthcare Organization: Study at BR Hospital
Abstract
The purpose of this study was to evaluate the effect of organizational commitment and internal control on managerial performance at BR Hospital Surabaya, East Java – Indonesia. The healthcare sector, known for its dynamic and demanding environment, relies heavily on effective managerial performance to ensure operational efficiency and service excellence. Organizational commitment and internal control are critical elements that can significantly influence managerial outcomes, particularly in hospitals like BR Hospital, where leadership plays a key role in addressing challenges and meeting healthcare standards. The population of this study comprised Top Managers and Middle Managers at BR Hospital Surabaya, totaling 33 managers, with 22 was served as the study sample. Multiple linear regression analysis was employed to test the proposed hypotheses. The findings indicate that both organizational commitment and internal control have a significant and positive relationship with managerial performance. These results highlight the necessity of fostering a strong sense of organizational commitment among managers and maintaining robust internal control mechanisms to drive managerial efficiency and effectiveness. For BR Hospital Surabaya, enhancing these factors can lead to better decision-making, improved resource management, and ultimately, higher-quality healthcare services. The implications of this study underscore the importance of strategic organizational practices and offer valuable insights for hospital management aiming to optimize their managerial performance.
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